January 2, 2016 8:28 pm | Updated 5 years ago.
Industry experts believe that in 2016 there will be an emergence of new areas of multi sourcing, increased man- machine collaboration and significant increase in the number of service providers. The key variable in the outsourcing strategy is ‘Security’. The New Year expects to see more enterprises hiring security vendors with Security-as-a-Service that can protect data irrespective of its origination.
Automation will be the key word this year. The ITO and BPO companies will now be more focused towards changing to robotic process automation (RPA) in their IT service delivery. Companies will have to go through a technological shift to avoid competitors from taking over.Moreover, vendors will have to be more accommodative and softer in their approach towards dealings with potential customers.
Enterprises will get smarter about in sourcing from the experience they have gained from working with outsourced teams. This in turn will help in cost reduction. Outsourcing clients will also understand the need to explore different strategies to manage the business and change it as the requirement demands.