February 12, 2016 4:33 pm | Updated 5 years ago.
Natero, a Silicon Valley-based Software Company, with a focus on promoting ‘customer success’ in a software-as-a-service organization launched the first customer success platform. Customer success is the merging of technology, marketing, sales and services into a single product for the Cloud/SaaS era. Natero is used by SaaS vendors to provide customers with a service that is seamless, consistent and whole.
The industries most advanced customer service platform is a combination of multiple technologies. Customer Success Managers (CSMs) can dedicatedly manage customer accounts by utilizing Natero’s predictive analysis and business intelligence tools. It is the only platform which continuously monitors hundreds of data and business metrics to identify the risk factors and opportunities for growth.
According to Alan Schaffer, Director of Client Success at Blue Sky Broadcast, Natero provides detailed insight into different categories of data sets and valuable metrics by applying powerful algorithms. It helps customer success teams by mining data sets and putting actionable data in their hands to help in decision making.
Date of Publication: February 11, 2016