June 1, 2016 4:59 pm | Updated 2 years ago.
Bristol Waters had outsourced its fundamental business software to Wipro and is presently reaping the benefits from the entire process. According to customer service and IT director at Bristol Waters, Ben Newby, the company felt the requirement of an IT partner that could deliver services along with providing support for the IT changes that the company was undergoing during 2013.That led to the nomination of Wipro as their IT offshore outsourcing partner.
Wipro, within three months transformed Bristol Waters into an IT managed service, monitoring its important IT services. Unifying the SAP support has benefitted the company by cutting down cost by 30% and the service desk is able to solve about 45% of its problems at the first go which was 18% before the outsourcing deal. Moreover, round the clock support is provided to Bristol Waters by resources working in India.
Date of Publication: May 27,2016