Key Components for Outsourcing QA and Testing Services

November 16, 2016 7:54 pm | Updated 5 years ago.

Offshore outsourcing was initially done to cut cost, but now it has transformed in to an effective tool for strategic management. Organizations generally outsource to lower operating cost and increase their efficiency in the use of technology and other resources. The main goal behind every offshore outsourcing deal is to enhance the quality of operations and services. Quality Assurance (QA) and Testing is one of the most common examples of offshore outsourcing prevalent in today’s world.

The two major benefits of outsourcing Quality Assurance (QA) and Testing services can be listed as mitigating business risk and to bring in new improved methods of testing. In order to complete a project successfully a proper synchronization between the partners is an absolute must. Before outsourcing and selecting the right outsourcing partner certain fundamental components have to be constantly kept in mind. They are:-

  1. Outsourcing Model –

    Selection of a proper outsourcing model is the first step towards developing a proper outsourcing model. Factors like availability of resources and geographical location have to be kept in mind. Organizations will also have to decide whether to opt for total outsourcing or incremental outsourcing. Total outsourcing requires the outsourcing of numerous projects to an offshore vendor. On the other hand incremental outsourcing involves dividing one work into various small projects.

  2. Agreement or Service Level Agreements (SLAs) –

    A detailed agreement is a must before entering into an outsourcing alliance. The agreement should lay down the timeline for completion of the project, number of people to be working on the project, volume, effectiveness and quality of the project. The agreement should be equally binding on both the parties.

  3. Unification –

    The vendors involved in Quality Assurance (QA) and Testing services outsourcing should be well aware of the geographies that they are catering to. Maintenance of a certain quality and standard of testing is mandatory in this kind of outsourcing. QA outsourcing also requires a huge amount of detailing, thoroughness and objectivity.

  4. Effective Communication –

    A seamless communication is desirable between the parties to an offshore outsourcing deal. Communication in an offshore outsourcing process is double edged sword, i.e it can be a hurdle or an effective tool in the entire process. Proper, effective and timely communication can solve issues and create relationships.

  5. Improvement in Quality –

    The main reason behind offshore outsourcing is to improve quality in all services that are outsourced. The outsourcing vendors need to provide world class quality in the process that they deliver. Quality is the last word at the end of the day.

  6. Protection of intellectual property –

    Protection of Intellectual Property is one of the key ingredients in an offshore outsourcing deal. Outsourcing vendors have access to a lot of proprietary data which needs to be carefully protected. It is the responsibility of the quality outsourcing partner to maintain security standards.

In a world which is constantly changing proper quality assurance and testing services is very important to deliver a seamless software development and is a key ingredient to the entire process of outsourcing.

D2E is also in the process of on-boarding several companies that are focused purely on QA and Testing and would like to be key players in the AR/VR application space going forward.