June 15, 2016 5:26 pm | Updated 9 months ago.
Teleperformance Awarded for being Overall Global Leader in Contact Center Outsourcing
Teleperformance has been named for the fourth consecutive year as the overall global leader in Contact Center Outsourcing by the Everest Group. Teleperformance is the undisputed leader in the CCO segment. Everest Group mentioned that Teleperformance’s huge scores have registered it as a global leader in the newly created Everest Group PEAK Matrix™ for Contact Center Outsourcing (CCO).
Teleperformance scored the highest under two different categories namely delivery capability and market success. It has been named as the key service providers across all the major industries globally. It is also well known for receiving the highest score as far as buyer satisfaction is concerned.
According to the Vice President of Research of the Everest Group, Teleperformance has consistently established as a pioneer in the segment of CCO service provider. The organization has simultaneously evolved to meet the demands of their clients in this digital economy.
Teleperformance is well- known leader in providing outsourced omnichannel customer experience management that serves organizations globally.
Date of Publication: June 14, 2016