November 30, 2016 11:37 am | Updated 8 months ago.
According to the reports, British Airways is considering the option of outsourcing around 1000 jobs to cut costs. The airline company, which is owned by IAG (International Airlines Group) has even invited tenders for the tasks involving contact centres in Newcastle and Manchester, which involves 1400 jobs in total.
British Airways currently employs around 900 people in their Newcastle customer service centre and a further 400 in Manchester. The ongoing turbulence in the aviation industry has put the airline company under severe pressure to cut their costs in a bid to compete with the rise in low-cost airlines which have taken some of their market share in the recent years.
According to one of the spokesperson of the company, the review of its call centres in Newcastle and Manchester is to ensure that it is using the latest technology to provide an effective customer service. He also added that any changes in the near future would be done by consulting with their staffs and the union representatives.
Date of Publication: 24 November 2016